Terms & Conditions

Definitions

1.1 Business means the Client's operation of food and beverage preparation, production, and supply through physical and virtual channels.

1.2 Brand means a virtual or cloud kitchen concept operated primarily through online food delivery platforms and digital channels, including its trade name, trademarks, menu, recipes, visual identity, marketing materials, customer goodwill, intellectual property, and digital presence, and not involving a standalone physical retail outlet.

1.3 Each Party represents that it has full legal capacity, authority, and power to enter into and perform its obligations under this Agreement.

Object of the Agreement

2.1 The Client engages FoodCo, and FoodCo accepts the engagement, to provide digital brand management, brand creation, marketing, and online sales growth services in relation to the Business, solely as set out in this Agreement.

2.2 This engagement is non-exclusive. FoodCo may provide similar or identical services to other clients on the same or similar terms, without restriction.

2.3 Nothing in this Agreement creates any agency, partnership, joint venture, or representative relationship between the Parties, or between the Client and any affiliate of FoodCo.

2.4 FoodCo has the authority to bind and represent the Brands created or assigned under this Agreement, and to manage and administer related revenues and funds, solely for digital operations, marketing, platform management, and performance optimization.

The Brands

3.1 FoodCo has full discretion to list, promote, and operate the Brands on any online food delivery platform, digital marketplace, or social media platform it deems appropriate throughout the period described in Clause 2.1 of the Agreement.

3.2 The Parties document each additional Brand added under this Agreement in a written addendum, Schedule A, signed by both Parties. Schedule A governs the count and identity of Brands covered by this Agreement. Renaming an existing Brand already documented in Schedule A does not require an addendum update and does not affect the Brand's status under this Agreement.

3.3 The Client holds the exclusive right to retain ownership of, license, relocate, assign, franchise, discontinue, or offer for sale any FoodCo Brand it owns under Clause 2.1 of the Agreement, subject only to FoodCo's rights during the six month period described in that Clause, and subject to Clause 3.5 of these Terms and Conditions.

3.4 Until the six month period described in Clause 2.1 of the Agreement has concluded, or FoodCo has exercised its exit right, the Client will not transfer, sell, or grant a third party rights in the Brand that would prevent FoodCo from exercising its rights under that Clause, without FoodCo's prior written consent.

3.5 Where Brand ownership has transferred to FoodCo under Clause 2.1 of the Agreement, and the aggregate gross sales of one or more FoodCo Brands exceed forty percent of the Client's total gross sales for a continuous period of not less than three consecutive months, FoodCo has the right to propose a strategic equity participation or partnership arrangement in relation to the Business. This right may only be exercised at or after the six month point described in Clause 2.1 of the Agreement. The Parties will negotiate any such arrangement in good faith. Nothing in this Clause automatically creates a partnership, joint venture, shareholder relationship, or transfer of ownership. Any such arrangement is effective only on execution of a separate written agreement.

3.6 The Client commits to a minimum brand management period of six months from each Brand's launch date. During that period the Client will not terminate, transfer, or change the management of any FoodCo Brand, appoint any third party to perform the services described in Clause 3.2 of the Agreement in relation to a Brand, or assume that management itself, unless otherwise agreed in writing and signed by both Parties. This Clause 3.6 applies in addition to the Client's obligations under Clauses 3.3 and 3.4 of these Terms and Conditions.

Indemnification

4.1 The Client will indemnify, defend, and hold harmless FoodCo, its affiliates, and their respective officers, directors, and employees from and against any and all claims, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or in any way connected to the Client's operation of the Business, the matters listed in Clause 4.1 of the Agreement, or the Client's breach of this Agreement.

4.2 The indemnity and liability allocation in the Agreement and in this Clause 4 does not extend to any claim, damage, or loss finally determined by a competent UAE court to have arisen directly from FoodCo's own gross negligence or wilful misconduct in the performance of its obligations under Clause 3.2 of the Agreement.

4.3 Any order rejection, cancellation, delay, incorrect fulfilment, substitution, or other operational error or failure by the Client, its staff, contractors, or suppliers does not affect FoodCo's scope of services, entitlement to fees, or payment rights under this Agreement, and gives rise to no liability on FoodCo's part.

Order Management and Cancellation Policy

5.1 For FoodCo Brands hosted by the Client, a maximum of two order cancellations per week is permitted without financial responsibility to the Client. Where the cancellation ratio exceeds two orders in a single week, FoodCo remains entitled to its full commission on all orders, including those cancelled beyond the permitted limit.

Operational Performance and Compliance

6.1 The Client will treat FoodCo Brands with the same operational priority and commitment as its own primary brands, including order acceptance, preparation times, and availability.

6.2 The Client will not place FoodCo Brands on busy status or cancel their orders unless the Client's own primary brands are simultaneously placed on busy status or experiencing similar cancellations.

6.3 Where the Client fails to comply with this Clause 6, including discriminatory treatment of Brands, unjustified cancellations, brand damage, or intended revenue loss to FoodCo, FoodCo may impose a penalty, evaluated against the affected Brand's revenue and the severity and frequency of non-compliance, capped at a maximum cumulative 150,000 USD per calendar year, communicated to the Client in writing.

Regulatory Compliance

7.1 The Client warrants that it holds, and will maintain throughout the term of this Agreement, all licenses, permits, and certifications required under UAE law to lawfully operate the Business, including those listed in Schedule 1.

7.2 The Client will notify FoodCo in writing within twenty four hours of receiving any regulatory violation notice, closure order, health authority action, or material downgrade in its municipal food safety rating.

7.3 Failure to maintain any requirement in Schedule 1 is a material breach of this Agreement and entitles FoodCo to terminate for cause under Clause 10.1 of these Terms and Conditions.

Inspection and Audit Rights

8.1 FoodCo and its affiliates may inspect or audit the Client's compliance with this Agreement, including food safety, hygiene, and operational standards, at any time and at a frequency determined at FoodCo's sole discretion, with or without prior notice.

8.2 FoodCo may conduct such inspections directly or through third party mystery shopper orders placed to assess food quality, packaging, and service standards.

Confidentiality

9.1 Information transmitted between the Parties relating to this Agreement is retained in strict confidence by the receiving Party, which acquires no right, title, or interest in it.

9.2 This Clause 9 extends to the employees of both Parties and survives termination of this Agreement for any reason.

Termination for Cause

10.1 FoodCo may terminate this Agreement immediately, or on a shorter notice period FoodCo specifies, for cause, including material breach of Schedule 1, a food safety incident, a health authority closure order, or repeated non-compliance under Clause 6 of these Terms and Conditions, where such breach is either incapable of cure or is not cured within seven days of written notice.

10.2 Termination does not affect any accrued rights, outstanding payments, or obligations of either Party existing before the effective date of termination.

Aggregator Compliance and Personal Data

11.1 Where a Brand is listed on a third party aggregator platform, including Careem, Talabat, noon, or Deliveroo, the Client will comply with that platform's minimum service standards as communicated by FoodCo from time to time, including any minimum order acceptance rate and outlet availability threshold. Failure to meet these standards is a material breach subject to Clause 10 of these Terms and Conditions.

11.2 The Client will process any customer personal data received through an aggregator platform solely to fulfil an order, will not use it for marketing, research, or any other purpose, and will delete it in line with the retention period required by the relevant aggregator, providing written confirmation of deletion to FoodCo on request.

Precedence

12.1 These Terms and Conditions form part of the Agreement. In the event of any conflict between the Agreement and these Terms and Conditions, the provisions of the Agreement prevail.

12.2 Where a matter is addressed in these Terms and Conditions and not in the Agreement, these Terms and Conditions govern that matter.

Amendment and Versioning

13.1 FoodCo may amend these Terms and Conditions from time to time, taking into account current market, operational, and regulatory conditions.

13.2 Any amendment is notified to the Client in writing (email sufficient) and takes effect on the date specified in that notice, which will not be less than fourteen days after the notice is sent unless a shorter period is required by law, by a regulator, or by an aggregator platform.

13.3 The Client's continued hosting of the Brands after the effective date of an amendment constitutes its acceptance of the amended Terms and Conditions. Where FoodCo requires re-acceptance, the Client will complete it through the electronic acceptance process before continuing to host the Brands.

13.4 This Clause 13 does not permit FoodCo to amend the fee stated in Clause 5.1 of the Agreement or the Brand ownership provisions in Clause 2.1 of the Agreement, which may be changed only by written agreement signed by both Parties.

13.5 Each version of these Terms and Conditions carries a version number and effective date. FoodCo maintains a dated archive of all published versions and provides the version applicable to the Client on request.

Electronic Acceptance and Record

14.1 The Client accepts these Terms and Conditions electronically by ticking the acceptance box presented by FoodCo. That acceptance constitutes agreement to be bound by them, and is valid and binding under UAE Federal Decree-Law No. 46 of 2021.

14.2 The Client confirms that the person completing the electronic acceptance is authorised to bind the Client, and that the Client has had the opportunity to read these Terms and Conditions in full before accepting them.

14.3 FoodCo records, for each acceptance, the name and email address of the accepting person, the date and time of acceptance, the version accepted, and the text of that version. That record is evidence of the Client's acceptance.

14.4 The Client may at any time request from FoodCo a copy of these Terms and Conditions in force and a copy of its acceptance record.

General

15.1 Notices. Notices under these Terms and Conditions are given in writing to the email addresses stated in Schedule A to the Agreement, and are deemed received on the next business day after sending.

15.2 Severability. If a provision is found invalid or unenforceable under UAE law, the remaining provisions continue in full force.

15.3 Governing Law. These Terms and Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15.4 Language. Where these Terms and Conditions are published in both English and Arabic and there is any discrepancy between the two, the Arabic version prevails.

Compliance Requirements

The Client warrants and undertakes to hold and maintain the following throughout the term of this Agreement. This schedule reflects standard UAE food business regulatory practice and does not replace a UAE-licensed review of the specific requirements applicable to the Client's emirate and premises.

• A valid UAE trade license authorizing the specific food preparation, host kitchen, or cloud kitchen activity carried out at the premises.
• A valid food safety or hygiene permit issued by the relevant Municipality or Food Control Department for the kitchen premises.
• Valid health or food handler cards for all staff engaged in food handling, renewed as required by the relevant municipal authority.
• A HACCP-based food safety management system, or the municipality-equivalent food safety certification.
• A valid Civil Defense fire safety no objection certificate for the premises.
• Compliance with applicable UAE food labeling and allergen disclosure requirements for all packaged menu items.
• Halal certification or compliance, where the Brand or menu is marketed or positioned as Halal.
• Maintenance of an acceptable municipal food safety inspection rating, with written notice to FoodCo within twenty four hours of any downgrade, violation notice, or closure order.
• A valid, current pest control contract and inspection records for the premises.
• Compliant grease trap and food waste disposal arrangements.
• Public liability insurance and product or food liability insurance, at a minimum coverage level to be confirmed, with FoodCo and its affiliates named as additional insured, evidence of coverage provided to FoodCo on request.
• Compliance with applicable UAE labor law for all kitchen staff, including valid work permits.

Definitions

1.1 Business means the Client's operation of food and beverage preparation, production, and supply through physical and virtual channels.

1.2 Brand means a virtual or cloud kitchen concept operated primarily through online food delivery platforms and digital channels, including its trade name, trademarks, menu, recipes, visual identity, marketing materials, customer goodwill, intellectual property, and digital presence, and not involving a standalone physical retail outlet.

1.3 Each Party represents that it has full legal capacity, authority, and power to enter into and perform its obligations under this Agreement.

Object of the Agreement

2.1 The Client engages PT Dapur Kreatif Sejahtera, and PT Dapur Kreatif Sejahtera accepts the engagement, to provide digital brand management, brand creation, marketing, and online sales growth services in relation to the Business, solely as set out in this Agreement.

2.2 This engagement is non-exclusive. PT Dapur Kreatif Sejahtera may provide similar or identical services to other clients on the same or similar terms, without restriction.

2.3 Nothing in this Agreement creates any agency, partnership, joint venture, or representative relationship between the Parties, or between the Client and any affiliate of PT Dapur Kreatif Sejahtera.

2.4 PT Dapur Kreatif Sejahtera has the authority to bind and represent the Brands created or assigned under this Agreement, and to manage and administer related revenues and funds, solely for digital operations, marketing, platform management, and performance optimization.

The Brands

3.1 As set out in Clause 3.1 of the Agreement, each Brand created, developed, launched, or substantially enhanced by PT Dapur Kreatif Sejahtera for the Client (a PT Dapur Kreatif Sejahtera Brand) is and remains the sole and exclusive property of PT Dapur Kreatif Sejahtera from the date of signing of the Agreement, including all associated intellectual property, trade names, trademarks, menus, recipes, branding assets, digital accounts, customer goodwill, and related commercial rights. The Client has the right to use and commercially operate the Brand during the term of the Agreement solely in accordance with the rights granted by PT Dapur Kreatif Sejahtera.

3.2 PT Dapur Kreatif Sejahtera has full discretion to list, promote, and operate the Brands on any online food delivery platform, digital marketplace, or social media platform it deems appropriate throughout the term of the Agreement.

3.3 The Parties document each additional Brand added under this Agreement in a written addendum, Schedule A, signed by both Parties. Schedule A governs the count and identity of Brands covered by this Agreement. Renaming an existing Brand already documented in Schedule A does not require an addendum update and does not affect the Brand's status under this Agreement.

3.4 The Client shall not represent itself as the owner of any PT Dapur Kreatif Sejahtera Brand, and shall not transfer, sell, assign, license, franchise, or otherwise dispose of any interest in a Brand, without the prior written consent of PT Dapur Kreatif Sejahtera.

3.5 Where the aggregate gross sales of one or more PT Dapur Kreatif Sejahtera Brands exceed forty percent of the Client's total gross sales for a continuous period of not less than three consecutive months, PT Dapur Kreatif Sejahtera has the right to propose a strategic equity participation or partnership arrangement in relation to the Business. This right may only be exercised at or after six months from the launch date of the first PT Dapur Kreatif Sejahtera Brand. The Parties will negotiate any such arrangement in good faith. Nothing in this Clause automatically creates a partnership, joint venture, shareholder relationship, or transfer of ownership. Any such arrangement is effective only on execution of a separate written agreement.

3.6 The Client commits to a minimum brand management period of six months from each Brand's launch date. During that period the Client will not terminate, transfer, or change the management of any PT Dapur Kreatif Sejahtera Brand, appoint any third party to perform the services described in the Agreement in relation to a Brand, or assume that management itself, unless otherwise agreed in writing and signed by both Parties.

Indemnification

4.1 The Client will indemnify, defend, and hold harmless PT Dapur Kreatif Sejahtera, its affiliates, and their respective officers, directors, and employees from and against any and all claims, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or in any way connected to the Client's operation of the Business, the matters listed in Clause 5.1 of the Agreement, or the Client's breach of this Agreement.

4.2 The indemnity and liability allocation in the Agreement and in this Clause 4 does not extend to any claim, damage, or loss finally determined by a competent Indonesian court to have arisen directly from PT Dapur Kreatif Sejahtera's own gross negligence or wilful misconduct in the performance of its obligations under the Agreement.

4.3 Any order rejection, cancellation, delay, incorrect fulfilment, substitution, or other operational error or failure by the Client, its staff, contractors, or suppliers does not affect PT Dapur Kreatif Sejahtera's scope of services, entitlement to fees, or payment rights under this Agreement, and gives rise to no liability on PT Dapur Kreatif Sejahtera's part.

Order Management and Cancellation Policy

5.1 For PT Dapur Kreatif Sejahtera Brands hosted by the Client, a maximum of two order cancellations per week is permitted without financial responsibility to the Client. Where the cancellation ratio exceeds two orders in a single week, PT Dapur Kreatif Sejahtera remains entitled to its full service fee on all orders, including those cancelled beyond the permitted limit.

Operational Performance and Compliance

6.1 The Client will treat PT Dapur Kreatif Sejahtera Brands with the same operational priority and commitment as its own primary brands, including order acceptance, preparation times, and availability.

6.2 The Client will not place PT Dapur Kreatif Sejahtera Brands on busy status or cancel their orders unless the Client's own primary brands are simultaneously placed on busy status or experiencing similar cancellations.

6.3 Where the Client fails to comply with this Clause 6, including discriminatory treatment of Brands, unjustified cancellations, brand damage, or intended revenue loss to PT Dapur Kreatif Sejahtera, PT Dapur Kreatif Sejahtera may impose a penalty, evaluated against the affected Brand's revenue and the severity and frequency of non-compliance, capped at a maximum cumulative 150,000 USD per calendar year, communicated to the Client in writing.

Regulatory Compliance

7.1 The Client warrants that it holds, and will maintain throughout the term of this Agreement, all licenses, permits, and certifications required under Indonesian law to lawfully operate the Business, including those listed in Schedule 1.

7.2 The Client will notify PT Dapur Kreatif Sejahtera in writing within twenty four hours of receiving any regulatory violation notice, closure order, health authority action, or material downgrade in its food safety rating or status with the relevant authority.

7.3 Failure to maintain any requirement in Schedule 1 is a material breach of this Agreement and entitles PT Dapur Kreatif Sejahtera to terminate for cause under Clause 10.1 of these Terms and Conditions.

Inspection and Audit Rights

8.1 PT Dapur Kreatif Sejahtera and its affiliates may inspect or audit the Client's compliance with this Agreement, including food safety, hygiene, and operational standards, at any time and at a frequency determined at PT Dapur Kreatif Sejahtera's sole discretion, with or without prior notice.

8.2 PT Dapur Kreatif Sejahtera may conduct such inspections directly or through third party mystery shopper orders placed to assess food quality, packaging, and service standards.

Confidentiality

9.1 Information transmitted between the Parties relating to this Agreement is retained in strict confidence by the receiving Party, which acquires no right, title, or interest in it.

9.2 This Clause 9 extends to the employees of both Parties and survives termination of this Agreement for any reason.

Termination for Cause

10.1 PT Dapur Kreatif Sejahtera may terminate this Agreement immediately, or on a shorter notice period PT Dapur Kreatif Sejahtera specifies, for cause, including material breach of Schedule 1, a food safety incident, a health authority closure order, or repeated non-compliance under Clause 6 of these Terms and Conditions, where such breach is either incapable of cure or is not cured within seven days of written notice.

10.2 Termination does not affect any accrued rights, outstanding payments, or obligations of either Party existing before the effective date of termination.

Aggregator Compliance and Personal Data

11.1 Where a Brand is listed on a third party aggregator platform, including GrabFood, GoFood, or other delivery platforms, the Client will comply with that platform's minimum service standards as communicated by PT Dapur Kreatif Sejahtera from time to time, including any minimum order acceptance rate and outlet availability threshold. Failure to meet these standards is a material breach subject to Clause 10 of these Terms and Conditions.

11.2 The Client will process any customer personal data received through an aggregator platform solely to fulfil an order, will not use it for marketing, research, or any other purpose, will comply with applicable Indonesian personal data protection law, including Law No. 27 of 2022 concerning Personal Data Protection, and will delete such data in line with the retention period required by the relevant aggregator, providing written confirmation of deletion to PT Dapur Kreatif Sejahtera on request.

Precedence

12.1 These Terms and Conditions form part of the Agreement. In the event of any conflict between the Agreement and these Terms and Conditions, the provisions of the Agreement prevail.

12.2 Where a matter is addressed in these Terms and Conditions and not in the Agreement, these Terms and Conditions govern that matter.

Amendment and Versioning

13.1 PT Dapur Kreatif Sejahtera may amend these Terms and Conditions from time to time, taking into account current market, operational, and regulatory conditions.

13.2 Any amendment is notified to the Client in writing (email sufficient) and takes effect on the date specified in that notice, which will not be less than fourteen days after the notice is sent unless a shorter period is required by law, by a regulator, or by an aggregator platform.

13.3 The Client's continued hosting of the Brands after the effective date of an amendment constitutes its acceptance of the amended Terms and Conditions. Where PT Dapur Kreatif Sejahtera requires re-acceptance, the Client will complete it through the electronic acceptance process before continuing to host the Brands.

13.4 This Clause 13 does not permit PT Dapur Kreatif Sejahtera to amend the fee stated in Clause 6.1 of the Agreement or the Brand ownership provisions in Clause 3.1 of the Agreement, which may be changed only by written agreement signed by both Parties.

13.5 Each version of these Terms and Conditions carries a version number and effective date. PT Dapur Kreatif Sejahtera maintains a dated archive of all published versions and provides the version applicable to the Client on request.

Electronic Acceptance and Record

14.1 The Client accepts these Terms and Conditions electronically by ticking the acceptance box presented by PT Dapur Kreatif Sejahtera. That acceptance constitutes agreement to be bound by them, and is valid and binding under the applicable laws and regulations of the Republic of Indonesia, including Law No. 1 of 2024 concerning the Second Amendment to Law No. 11 of 2008 concerning Electronic Information and Transactions.

14.2 The Client confirms that the person completing the electronic acceptance is authorised to bind the Client, and that the Client has had the opportunity to read these Terms and Conditions in full before accepting them.

14.3 PT Dapur Kreatif Sejahtera records, for each acceptance, the name and email address of the accepting person, the date and time of acceptance, the version accepted, and the text of that version. That record is evidence of the Client's acceptance.

14.4 The Client may at any time request from PT Dapur Kreatif Sejahtera a copy of these Terms and Conditions in force and a copy of its acceptance record.

General

15.1 Notices. Notices under these Terms and Conditions are given in writing to the email addresses stated in Schedule A to the Agreement, and are deemed received on the next business day after sending.

15.2 Severability. If a provision is found invalid or unenforceable under Indonesian law, the remaining provisions continue in full force.

15.3 Governing Law. These Terms and Conditions are governed by the laws of the Republic of Indonesia, and are subject to the exclusive jurisdiction of the Indonesian Courts.

15.4 Language. These Terms and Conditions are published in English and Bahasa Indonesia. In the event of any discrepancy between the two versions, the Bahasa Indonesia version prevails.

Compliance Requirements

The Client warrants and undertakes to hold and maintain the following throughout the term of this Agreement. This schedule reflects the principal compliance obligations relevant to food businesses in Indonesia and does not replace a review by qualified Indonesian legal, licensing, or food safety professionals.

• A valid Nomor Induk Berusaha (NIB) and all business licenses, certificates, approvals, and risk-based licensing requirements applicable to the specific food preparation, restaurant, catering, cloud kitchen, or other food-related activities conducted by the Client, as required through the applicable Indonesian licensing system, including OSS where applicable.
• All applicable food hygiene and sanitation requirements for the Client's premises and operations, including any Sertifikat Laik Higiene Sanitasi (SLHS) or other hygiene and sanitation certification required by the relevant local government or health authority.
• Compliance by all employees and personnel involved in food preparation, handling, storage, packaging, or service with all applicable Indonesian health, hygiene, food safety, training, and occupational requirements.
• Appropriate food safety management procedures covering food receiving, storage, preparation, cooking, cross-contamination prevention, temperature control, sanitation, allergen management, packaging, handling, and traceability, including HACCP or an equivalent recognized standard where applicable.
• Any applicable BPOM registration, notification, approval, or other food product authorization required for the manufacture, processing, packaging, distribution, or sale of the relevant food products.
• Compliance with all applicable Indonesian requirements relating to food labeling, ingredient disclosure, nutritional information, expiration information, product claims, and allergen information.
• Where applicable, a Halal Certificate issued or recognized under the Indonesian Halal Product Assurance framework, or compliant non-halal disclosure where a product is exempt.
• Maintenance of the Business and its premises in compliance with all applicable food safety, hygiene, sanitation, health, and local government requirements, with written notice to PT Dapur Kreatif Sejahtera within twenty-four (24) hours of any material regulatory violation notice, suspension or closure order, or enforcement action.
• All applicable fire safety, building safety, occupancy, electrical, gas, and other premises-related approvals, inspections, and certificates.
• Appropriate pest prevention and control arrangements, with inspection and treatment records retained.
• Compliant arrangements for food waste, general waste, wastewater, grease traps, and used cooking oil, in accordance with applicable Indonesian laws and local government requirements.
• Appropriate insurance coverage for the physical operation of the Business, including public liability and product or food liability insurance where commercially appropriate or required, with evidence provided to PT Dapur Kreatif Sejahtera on reasonable request.
• Compliance with all applicable Indonesian employment, payroll, workplace safety, and social security requirements, including BPJS Kesehatan and BPJS Ketenagakerjaan obligations where required.
• Prompt renewal of any license, permit, registration, certificate, or approval required for the continued lawful operation of the Business, with immediate notice to PT Dapur Kreatif Sejahtera of any circumstance that may materially affect lawful operation.
• All costs of obtaining and maintaining the requirements in this Schedule are borne by the Client, and these compliance obligations do not transfer to PT Dapur Kreatif Sejahtera merely because PT Dapur Kreatif Sejahtera owns, manages, promotes, or provides digital services in relation to the Brands.

Definisi

1.1 Usaha berarti kegiatan Klien dalam penyiapan, produksi, dan penyediaan makanan dan minuman melalui saluran fisik maupun virtual.

1.2 Merek berarti konsep dapur virtual atau cloud kitchen yang dioperasikan terutama melalui platform pesan-antar makanan daring dan saluran digital, termasuk nama dagang, merek dagang, menu, resep, identitas visual, materi pemasaran, goodwill pelanggan, kekayaan intelektual, dan kehadiran digitalnya, dan tidak mencakup gerai ritel fisik yang berdiri sendiri.

1.3 Masing-masing Pihak menyatakan bahwa pihaknya memiliki kecakapan hukum, kewenangan, dan kuasa penuh untuk mengadakan dan melaksanakan kewajibannya berdasarkan Perjanjian ini.

Objek Perjanjian

2.1 Klien menunjuk PT Dapur Kreatif Sejahtera, dan PT Dapur Kreatif Sejahtera menerima penunjukan tersebut, untuk menyediakan layanan pengelolaan merek digital, penciptaan merek, pemasaran, dan pertumbuhan penjualan daring terkait Usaha, semata-mata sebagaimana diatur dalam Perjanjian ini.

2.2 Penunjukan ini bersifat non-eksklusif. PT Dapur Kreatif Sejahtera dapat menyediakan layanan yang serupa atau identik kepada klien lain dengan syarat yang sama atau serupa, tanpa pembatasan.

2.3 Tidak ada ketentuan dalam Perjanjian ini yang menciptakan hubungan keagenan, kemitraan, usaha patungan, atau perwakilan antara Para Pihak, atau antara Klien dan afiliasi mana pun dari PT Dapur Kreatif Sejahtera.

2.4 PT Dapur Kreatif Sejahtera memiliki kewenangan untuk mengikat dan mewakili Merek yang diciptakan atau dialihkan berdasarkan Perjanjian ini, serta mengelola dan mengadministrasikan pendapatan dan dana terkait, semata-mata untuk operasional digital, pemasaran, pengelolaan platform, dan optimalisasi kinerja.

Merek

3.1 Sebagaimana diatur dalam Pasal 3.1 Perjanjian, setiap Merek yang diciptakan, dikembangkan, diluncurkan, atau ditingkatkan secara substansial oleh PT Dapur Kreatif Sejahtera untuk Klien (Merek PT Dapur Kreatif Sejahtera) merupakan dan tetap menjadi milik tunggal dan eksklusif PT Dapur Kreatif Sejahtera sejak tanggal penandatanganan Perjanjian, termasuk seluruh kekayaan intelektual terkait, nama dagang, merek dagang, menu, resep, aset merek, akun digital, goodwill pelanggan, dan hak komersial terkait. Klien berhak menggunakan dan mengoperasikan Merek secara komersial selama jangka waktu Perjanjian, semata-mata sesuai dengan hak yang diberikan oleh PT Dapur Kreatif Sejahtera.

3.2 PT Dapur Kreatif Sejahtera memiliki diskresi penuh untuk mencantumkan, mempromosikan, dan mengoperasikan Merek pada platform pesan-antar makanan daring, lokapasar digital, atau platform media sosial mana pun yang dianggapnya sesuai selama jangka waktu Perjanjian.

3.3 Para Pihak mendokumentasikan setiap Merek tambahan yang ditambahkan berdasarkan Perjanjian ini dalam adendum tertulis, Lampiran A, yang ditandatangani oleh kedua Pihak. Lampiran A mengatur jumlah dan identitas Merek yang tercakup dalam Perjanjian ini. Penggantian nama Merek yang telah terdokumentasi dalam Lampiran A tidak memerlukan pembaruan adendum dan tidak memengaruhi status Merek tersebut berdasarkan Perjanjian ini.

3.4 Klien tidak akan menyatakan dirinya sebagai pemilik Merek PT Dapur Kreatif Sejahtera mana pun, dan tidak akan mengalihkan, menjual, menyerahkan, melisensikan, mewaralabakan, atau dengan cara lain melepaskan kepentingan apa pun atas suatu Merek, tanpa persetujuan tertulis terlebih dahulu dari PT Dapur Kreatif Sejahtera.

3.5 Apabila penjualan kotor gabungan dari satu atau lebih Merek PT Dapur Kreatif Sejahtera melebihi empat puluh persen dari total penjualan kotor Klien selama periode berkelanjutan tidak kurang dari tiga bulan berturut-turut, PT Dapur Kreatif Sejahtera berhak mengusulkan pengaturan partisipasi ekuitas strategis atau kemitraan terkait Usaha. Hak ini hanya dapat dilaksanakan pada atau setelah enam bulan sejak tanggal peluncuran Merek PT Dapur Kreatif Sejahtera yang pertama. Para Pihak akan merundingkan pengaturan tersebut dengan iktikad baik. Tidak ada ketentuan dalam Pasal ini yang secara otomatis menciptakan kemitraan, usaha patungan, hubungan pemegang saham, atau pengalihan kepemilikan. Pengaturan tersebut hanya berlaku setelah penandatanganan perjanjian tertulis terpisah.

3.6 Klien berkomitmen pada periode pengelolaan merek minimum selama enam bulan sejak tanggal peluncuran masing-masing Merek. Selama periode tersebut Klien tidak akan mengakhiri, mengalihkan, atau mengubah pengelolaan Merek PT Dapur Kreatif Sejahtera mana pun, menunjuk pihak ketiga untuk melaksanakan layanan yang diuraikan dalam Perjanjian terkait suatu Merek, atau mengambil alih pengelolaan tersebut, kecuali disepakati lain secara tertulis dan ditandatangani oleh kedua Pihak.

Ganti Rugi

4.1 Klien akan mengganti rugi, membela, dan membebaskan PT Dapur Kreatif Sejahtera, afiliasinya, serta para pejabat, direktur, dan karyawannya masing-masing dari dan terhadap segala klaim, kerugian, kehilangan, kewajiban, denda, sanksi, biaya, dan pengeluaran, termasuk biaya hukum yang wajar, yang timbul dari atau dengan cara apa pun terkait dengan pengoperasian Usaha oleh Klien, hal-hal yang tercantum dalam Pasal 5.1 Perjanjian, atau pelanggaran Klien terhadap Perjanjian ini.

4.2 Ganti rugi dan alokasi tanggung jawab dalam Perjanjian dan dalam Pasal 4 ini tidak mencakup klaim, kerugian, atau kehilangan yang secara final ditetapkan oleh pengadilan Indonesia yang berwenang timbul secara langsung dari kelalaian berat atau kesengajaan PT Dapur Kreatif Sejahtera sendiri dalam pelaksanaan kewajibannya berdasarkan Perjanjian.

4.3 Penolakan pesanan, pembatalan, keterlambatan, pemenuhan yang keliru, penggantian, atau kesalahan atau kegagalan operasional lainnya oleh Klien, stafnya, kontraktornya, atau pemasoknya tidak memengaruhi lingkup layanan PT Dapur Kreatif Sejahtera, hak atas imbalan, atau hak pembayaran berdasarkan Perjanjian ini, dan tidak menimbulkan tanggung jawab apa pun pada pihak PT Dapur Kreatif Sejahtera.

Pengelolaan Pesanan dan Kebijakan Pembatalan

5.1 Untuk Merek PT Dapur Kreatif Sejahtera yang dioperasikan oleh Klien, maksimum dua pembatalan pesanan per minggu diperbolehkan tanpa tanggung jawab finansial bagi Klien. Apabila rasio pembatalan melebihi dua pesanan dalam satu minggu, PT Dapur Kreatif Sejahtera tetap berhak atas imbalan layanan penuhnya atas seluruh pesanan, termasuk pesanan yang dibatalkan melebihi batas yang diperbolehkan.

Kinerja Operasional dan Kepatuhan

6.1 Klien akan memperlakukan Merek PT Dapur Kreatif Sejahtera dengan prioritas dan komitmen operasional yang sama dengan merek utamanya sendiri, termasuk penerimaan pesanan, waktu penyiapan, dan ketersediaan.

6.2 Klien tidak akan menempatkan Merek PT Dapur Kreatif Sejahtera pada status sibuk atau membatalkan pesanannya kecuali merek utama Klien sendiri secara bersamaan ditempatkan pada status sibuk atau mengalami pembatalan serupa.

6.3 Apabila Klien tidak mematuhi Pasal 6 ini, termasuk perlakuan diskriminatif terhadap Merek, pembatalan tanpa alasan yang sah, kerusakan merek, atau kerugian pendapatan yang disengaja terhadap PT Dapur Kreatif Sejahtera, PT Dapur Kreatif Sejahtera dapat mengenakan penalti, yang dinilai berdasarkan pendapatan Merek yang terdampak serta tingkat keparahan dan frekuensi ketidakpatuhan, dengan batas maksimum kumulatif 150.000 USD per tahun kalender, yang disampaikan kepada Klien secara tertulis.

Kepatuhan Regulasi

7.1 Klien menjamin bahwa pihaknya memiliki, dan akan mempertahankan selama jangka waktu Perjanjian ini, seluruh izin, lisensi, dan sertifikasi yang dipersyaratkan berdasarkan hukum Indonesia untuk mengoperasikan Usaha secara sah, termasuk yang tercantum dalam Lampiran 1.

7.2 Klien akan memberitahukan PT Dapur Kreatif Sejahtera secara tertulis dalam waktu dua puluh empat jam setelah menerima pemberitahuan pelanggaran regulasi, perintah penutupan, tindakan otoritas kesehatan, atau penurunan material atas peringkat atau status keamanan pangannya pada otoritas terkait.

7.3 Kegagalan mempertahankan persyaratan apa pun dalam Lampiran 1 merupakan pelanggaran material atas Perjanjian ini dan memberikan hak kepada PT Dapur Kreatif Sejahtera untuk mengakhiri Perjanjian karena sebab berdasarkan Pasal 10.1 Syarat dan Ketentuan ini.

Hak Inspeksi dan Audit

8.1 PT Dapur Kreatif Sejahtera dan afiliasinya dapat menginspeksi atau mengaudit kepatuhan Klien terhadap Perjanjian ini, termasuk standar keamanan pangan, higiene, dan operasional, kapan pun dan dengan frekuensi yang ditentukan atas diskresi tunggal PT Dapur Kreatif Sejahtera, dengan atau tanpa pemberitahuan sebelumnya.

8.2 PT Dapur Kreatif Sejahtera dapat melakukan inspeksi tersebut secara langsung atau melalui pesanan mystery shopper pihak ketiga untuk menilai kualitas makanan, kemasan, dan standar layanan.

Kerahasiaan

9.1 Informasi yang dipertukarkan antara Para Pihak terkait Perjanjian ini dijaga kerahasiaannya secara ketat oleh Pihak penerima, yang tidak memperoleh hak, kepemilikan, atau kepentingan apa pun atasnya.

9.2 Pasal 9 ini berlaku pula bagi karyawan kedua Pihak dan tetap berlaku setelah pengakhiran Perjanjian ini karena alasan apa pun.

Pengakhiran karena Sebab

10.1 PT Dapur Kreatif Sejahtera dapat mengakhiri Perjanjian ini dengan segera, atau dengan jangka waktu pemberitahuan lebih singkat yang ditentukan PT Dapur Kreatif Sejahtera, karena sebab, termasuk pelanggaran material atas Lampiran 1, insiden keamanan pangan, perintah penutupan dari otoritas kesehatan, atau ketidakpatuhan berulang berdasarkan Pasal 6 Syarat dan Ketentuan ini, apabila pelanggaran tersebut tidak dapat diperbaiki atau tidak diperbaiki dalam waktu tujuh hari sejak pemberitahuan tertulis.

10.2 Pengakhiran tidak memengaruhi hak yang telah timbul, pembayaran yang masih terutang, atau kewajiban masing-masing Pihak yang telah ada sebelum tanggal efektif pengakhiran.

Kepatuhan Platform Agregator dan Data Pribadi

11.1 Apabila suatu Merek terdaftar pada platform agregator pihak ketiga, termasuk GrabFood, GoFood, atau platform pesan-antar lainnya, Klien akan mematuhi standar layanan minimum platform tersebut sebagaimana disampaikan oleh PT Dapur Kreatif Sejahtera dari waktu ke waktu, termasuk tingkat penerimaan pesanan minimum dan ambang ketersediaan gerai. Kegagalan memenuhi standar tersebut merupakan pelanggaran material yang tunduk pada Pasal 10 Syarat dan Ketentuan ini.

11.2 Klien akan memproses data pribadi pelanggan yang diterima melalui platform agregator semata-mata untuk memenuhi pesanan, tidak akan menggunakannya untuk pemasaran, riset, atau tujuan lain apa pun, akan mematuhi hukum pelindungan data pribadi Indonesia yang berlaku, termasuk Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi, dan akan menghapus data tersebut sesuai dengan periode retensi yang dipersyaratkan oleh agregator terkait, dengan memberikan konfirmasi penghapusan tertulis kepada PT Dapur Kreatif Sejahtera atas permintaan.

Urutan Keberlakuan

12.1 Syarat dan Ketentuan ini merupakan bagian dari Perjanjian. Dalam hal terdapat pertentangan antara Perjanjian dan Syarat dan Ketentuan ini, ketentuan Perjanjian yang berlaku.

12.2 Apabila suatu hal diatur dalam Syarat dan Ketentuan ini dan tidak diatur dalam Perjanjian, Syarat dan Ketentuan ini yang mengatur hal tersebut.

Perubahan dan Versi

13.1 PT Dapur Kreatif Sejahtera dapat mengubah Syarat dan Ketentuan ini dari waktu ke waktu, dengan mempertimbangkan kondisi pasar, operasional, dan regulasi terkini.

13.2 Setiap perubahan diberitahukan kepada Klien secara tertulis (email mencukupi) dan berlaku pada tanggal yang ditentukan dalam pemberitahuan tersebut, yang tidak kurang dari empat belas hari setelah pemberitahuan dikirim, kecuali jangka waktu lebih singkat dipersyaratkan oleh hukum, regulator, atau platform agregator.

13.3 Kelanjutan pengoperasian Merek oleh Klien setelah tanggal efektif suatu perubahan merupakan penerimaannya atas Syarat dan Ketentuan yang telah diubah. Apabila PT Dapur Kreatif Sejahtera mensyaratkan penerimaan ulang, Klien akan menyelesaikannya melalui proses penerimaan elektronik sebelum melanjutkan pengoperasian Merek.

13.4 Pasal 13 ini tidak memberikan wewenang kepada PT Dapur Kreatif Sejahtera untuk mengubah imbalan yang ditetapkan dalam Pasal 6.1 Perjanjian atau ketentuan kepemilikan Merek dalam Pasal 3.1 Perjanjian, yang hanya dapat diubah melalui perjanjian tertulis yang ditandatangani oleh kedua Pihak.

13.5 Setiap versi Syarat dan Ketentuan ini memuat nomor versi dan tanggal berlaku. PT Dapur Kreatif Sejahtera memelihara arsip bertanggal atas seluruh versi yang diterbitkan dan menyediakan versi yang berlaku bagi Klien atas permintaan.

Penerimaan Elektronik dan Rekaman

14.1 Klien menerima Syarat dan Ketentuan ini secara elektronik dengan mencentang kotak penerimaan yang disediakan oleh PT Dapur Kreatif Sejahtera. Penerimaan tersebut merupakan persetujuan untuk terikat padanya, dan sah serta mengikat berdasarkan peraturan perundang-undangan Republik Indonesia yang berlaku, termasuk Undang-Undang Nomor 1 Tahun 2024 tentang Perubahan Kedua atas Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik.

14.2 Klien menegaskan bahwa orang yang menyelesaikan penerimaan elektronik berwenang untuk mengikat Klien, dan bahwa Klien telah memperoleh kesempatan untuk membaca Syarat dan Ketentuan ini secara lengkap sebelum menerimanya.

14.3 PT Dapur Kreatif Sejahtera mencatat, untuk setiap penerimaan, nama dan alamat email orang yang menerima, tanggal dan waktu penerimaan, versi yang diterima, dan teks versi tersebut. Catatan tersebut merupakan bukti penerimaan oleh Klien.

14.4 Klien dapat sewaktu-waktu meminta dari PT Dapur Kreatif Sejahtera salinan Syarat dan Ketentuan yang berlaku dan salinan catatan penerimaannya.

Ketentuan Umum

15.1 Pemberitahuan. Pemberitahuan berdasarkan Syarat dan Ketentuan ini disampaikan secara tertulis ke alamat email yang tercantum dalam Lampiran A Perjanjian, dan dianggap diterima pada hari kerja berikutnya setelah pengiriman.

15.2 Keterpisahan. Apabila suatu ketentuan dinyatakan tidak sah atau tidak dapat dilaksanakan berdasarkan hukum Indonesia, ketentuan lainnya tetap berlaku sepenuhnya.

15.3 Hukum yang Mengatur. Syarat dan Ketentuan ini diatur oleh hukum Republik Indonesia dan tunduk pada yurisdiksi eksklusif Pengadilan Indonesia.

15.4 Bahasa. Syarat dan Ketentuan ini diterbitkan dalam bahasa Inggris dan Bahasa Indonesia. Dalam hal terdapat perbedaan antara kedua versi, versi Bahasa Indonesia yang berlaku.

Persyaratan Kepatuhan

Klien menjamin dan berjanji untuk memiliki dan mempertahankan hal-hal berikut selama jangka waktu Perjanjian ini. Lampiran ini mencerminkan kewajiban kepatuhan utama yang relevan bagi usaha pangan di Indonesia dan tidak menggantikan penelaahan oleh profesional hukum, perizinan, atau keamanan pangan Indonesia yang berkualifikasi.

• Nomor Induk Berusaha (NIB) yang sah serta seluruh izin usaha, sertifikat, persetujuan, dan persyaratan perizinan berbasis risiko yang berlaku untuk kegiatan penyiapan makanan, restoran, katering, cloud kitchen, atau kegiatan terkait pangan lainnya yang dilakukan Klien, sebagaimana dipersyaratkan melalui sistem perizinan Indonesia yang berlaku, termasuk OSS apabila berlaku.
• Seluruh persyaratan higiene dan sanitasi pangan yang berlaku untuk lokasi dan operasional Klien, termasuk Sertifikat Laik Higiene Sanitasi (SLHS) atau sertifikasi higiene dan sanitasi lainnya yang dipersyaratkan oleh pemerintah daerah atau otoritas kesehatan terkait.
• Kepatuhan seluruh karyawan dan personel yang terlibat dalam penyiapan, penanganan, penyimpanan, pengemasan, atau penyajian makanan terhadap seluruh persyaratan kesehatan, higiene, keamanan pangan, pelatihan, dan ketenagakerjaan Indonesia yang berlaku.
• Prosedur manajemen keamanan pangan yang memadai yang mencakup penerimaan, penyimpanan, penyiapan, pemasakan, pencegahan kontaminasi silang, pengendalian suhu, sanitasi, pengelolaan alergen, pengemasan, penanganan, dan ketertelusuran, termasuk HACCP atau standar setara yang diakui apabila berlaku.
• Registrasi, notifikasi, persetujuan BPOM, atau otorisasi produk pangan lainnya yang berlaku yang dipersyaratkan untuk pembuatan, pengolahan, pengemasan, distribusi, atau penjualan produk pangan terkait.
• Kepatuhan terhadap seluruh persyaratan Indonesia yang berlaku terkait pelabelan pangan, pengungkapan bahan, informasi gizi, informasi kedaluwarsa, klaim produk, dan informasi alergen.
• Apabila berlaku, Sertifikat Halal yang diterbitkan atau diakui berdasarkan kerangka Jaminan Produk Halal Indonesia, atau pengungkapan non-halal yang sesuai apabila suatu produk dikecualikan.
• Pemeliharaan Usaha dan lokasinya sesuai dengan seluruh persyaratan keamanan pangan, higiene, sanitasi, kesehatan, dan pemerintah daerah yang berlaku, dengan pemberitahuan tertulis kepada PT Dapur Kreatif Sejahtera dalam waktu dua puluh empat (24) jam atas setiap pemberitahuan pelanggaran regulasi material, perintah penghentian atau penutupan, atau tindakan penegakan.
• Seluruh persetujuan, inspeksi, dan sertifikat terkait keselamatan kebakaran, keselamatan bangunan, penggunaan bangunan, kelistrikan, gas, dan hal terkait lokasi lainnya yang berlaku.
• Pengaturan pencegahan dan pengendalian hama yang memadai, dengan catatan inspeksi dan penanganan yang disimpan.
• Pengaturan yang sesuai untuk limbah makanan, limbah umum, air limbah, penangkap lemak (grease trap), dan minyak goreng bekas, sesuai dengan hukum Indonesia dan persyaratan pemerintah daerah yang berlaku.
• Perlindungan asuransi yang memadai untuk operasional fisik Usaha, termasuk asuransi tanggung gugat publik dan asuransi tanggung gugat produk atau pangan apabila layak secara komersial atau dipersyaratkan, dengan bukti disediakan kepada PT Dapur Kreatif Sejahtera atas permintaan yang wajar.
• Kepatuhan terhadap seluruh persyaratan ketenagakerjaan, penggajian, keselamatan kerja, dan jaminan sosial Indonesia yang berlaku, termasuk kewajiban BPJS Kesehatan dan BPJS Ketenagakerjaan apabila dipersyaratkan.
• Pembaruan segera atas setiap izin, lisensi, registrasi, sertifikat, atau persetujuan yang dipersyaratkan untuk kelangsungan operasional Usaha yang sah, dengan pemberitahuan segera kepada PT Dapur Kreatif Sejahtera atas setiap keadaan yang dapat memengaruhi secara material operasional yang sah.
• Seluruh biaya untuk memperoleh dan mempertahankan persyaratan dalam Lampiran ini ditanggung oleh Klien, dan kewajiban kepatuhan ini tidak beralih kepada PT Dapur Kreatif Sejahtera semata-mata karena PT Dapur Kreatif Sejahtera memiliki, mengelola, mempromosikan, atau menyediakan layanan digital terkait Merek.